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RAL Resolução Alternativa de Litígios (Alternative Dispute Resolution)

According to Law no. 144/2015 we inform you that, in the event of a dispute, the consumer may use an Alternative Dispute Resolution (RAL):

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Rua Damião de Gois, 31 – Loja 6
4050-225 Porto
Telf.:225 508 349 / 225 029 791 / Fax: 225 026 109
E-mail: cicap@cicap.pt / Web: www.cicap.pt

The consumer may also use a "online dispute resolution" system (RLL), the ODR (“online dispute resolution”), platform, which has the power to resolve disputes relating to contractual obligations arising from sales contracts or online services .

More information at Portal do Consumidor www.consumidor.pt.

 

Data last updated: This information was last updated on January 2, 2018.