Alternative Dispute Resolution encompasses mediation, conciliation and arbitration. Allows the user to resort to official entities to help resolve or guide a conflict before opening a litigious case in a Court. In compliance with current legislation, Law No. 144/2015, of September 8, we inform you that, in the event of a dispute, the user may resort to an Alternative Consumer Dispute Resolution Entity:

Rua Damião de Gois, 31 – Loja 6
4050-225 Porto
Telf.:+351 225 508 349 (Call to national fixed network) / +351 225 029 791 (Call to national fixed network)) / Fax:+351 225 026 109
E-mail: [email protected] / Web: www.cicap.pt

The consumer may also resort to an "online" dispute resolution system (RLL), the ODR Platform ("online dispute resolution"), with competence for resolving disputes relating to contractual obligations resulting from sales contracts or online services. .

More information at the Consumer Portal www.consumidor.pt.