Returns and Contract Termination

Our returns policy allows you, if for any reason you are not satisfied with your purchase due to product defect or non-conformity, to return the product to us, without signs of misuse, provided it has not been used and is in its original condition, in this case without any type of personalisation. Under Decree-Law No. 24/2014 of 14 February, applicable to distance contracts, the user has the right to freely withdraw from a new contract, without giving any reason, within 14 days from the date of conclusion of the contract (in the case of services) or from the day on which the user received the order.

Under Decree-Law No. 24/2014 of 14 February, there are exceptions to the right of withdrawal:
"1 - Unless otherwise agreed by the parties, the consumer may not freely withdraw from contracts for:"
(...)
"c) The supply of goods made according to the consumer’s specifications or clearly personalised;
(...)
"i) Their performance has begun with the consumer’s prior and express consent; and
ii) The consumer acknowledges that their consent implies the loss of the right of withdrawal;"

Therefore, any goods produced according to the consumer’s specifications, namely personalised products or goods made to the consumer’s specifications, are excluded from the right of contract withdrawal. In the case of personalised products, if for any reason you are not satisfied, you must send an email to [email protected] so that the complaint can be analysed and properly handled.

The user must return the products within 14 (fourteen) days from the date on which NOBRINDE was informed of the decision to withdraw from the contract and must bear the direct costs of returning the goods. These costs are variable and depend on the weight and volume of the order as well as the sender’s address, and may be estimated between €10 and €150.

The user may download, complete and send, by email or post, the sample form provided below.

How to withdraw from the contract:
1) Click here to download the withdrawal form template;

2) Complete all requested details, cross out what does not apply and sign the document;

3) Send the request:

› by email to [email protected] or

› by registered post to NOBRINDE, LDA., Rua Vilar do Senhor 493, 4455-213 Lavra.

Alternatively, contact us by email at [email protected] or by telephone +351 229 982 500, on working days, from 9:00 to 13:00 and from 14:30 to 18:30.

Last updated: This information was updated on July 9, 2019.